Looking for an example of the customer experience done right? Look no further than Somnvie. In the last 3 months, they’ve enhanced their public marketing site and cart features to attract, convert and retain more customers.
Redesigned Public Site
First, they’ve redesigned their public marketing site, leveraging their own team’s design ideas and those of Certified ByDesign Partner, D-SOL Media.
“The decision to work with D-SOL was the BEST decision! The price was reasonable, the timeline exceptional, and Matt’s ability to work with highly creative people was incredible. Even the small issues we had at launch were fixed within 24 hours, and Matt was available every time we asked him to get on a call.”
– Jeff Stroud, Chief Visionary Officer
See the results for yourself, by visiting www.somnvie.com.
Premium Cart Branding
With a new look on their public site, Somnvie wanted to carry that design, along with the navigation, into their ByDesign Shopping Cart. This was accomplished with the Premium Cart Branding package, available with a one-time cost of $2,500. This package allows you to replace the default header and footer on your cart with that from your public marketing site, providing your users with a seamless experience in which they can easily navigate between your shopping experience and marketing content pages.
Guest Checkout
Partnering with ByDesign’s development team, Somnvie has helped to create a checkout option that is aligned with traditional retail e-commerce experiences online. At checkout, shoppers can now opt to either create an account now, or continue as a guest. All guest orders are placed in a single Customer ID created specifically for this purpose, and assigned to the Rep on whose cart the order was placed. And, because the name and email are still requested on the order, the AutoResponders for order confirmation, ship tracking, etc can still go out to the ordering individual.
Reach out today for support and configuration assistance on any of these features.