Tony is a seasoned professional with deep experience in the area of customer experience from strategy through to implementation. He brings more than 10 years’ experience covering both technology and business processes. Accomplished and highly respected subject matter specialist in planning, developing and implementing customer launches.
Since his start at ByDesign, Tony has launched startups and large existing companies like it was second nature. His approach to each client’s needs is always geared to finding the best solution with the least amount of effort and cost to our clients. Because he has been involved in many of the client launches and customizations, he has been able to deliver combinations of configurations to solve some of the more challenging requests that have come his way with relative ease.
Tony has always been fascinated with how things work and will tell you to give him a user manual over a novel any day. Prior to joining the ByDesign Family, Tony worked for a large mobile phone manufacturer launching new products and providing call center training and documentation. He still gets excited to see the technology advancements that take place with the current juggernauts in that market.
When not at work, Tony enjoys spending time with his wife, three girls, two dogs and a Quaker parrot. From Wii Karaoke, Saxophone & Violin duals or taking things apart to see if they can make them better, it is always a family event. His most recent hobby is 3D printing and he has now added another printer to his lineup.