Welcome to our May Support Corner! We include answers to the most frequently asked questions, along with the insights we receive from launching new clients, to ensure that you are aware of how to get the most out of your Freedom solution.
Below are the latest additions to our How Do I Q&A section for this month!
- Check Available Support Hours – Your contract with ByDesign provides you a set number of support hours per month. This article will walk you through how to check your balance, overages and additional information.
- Go to: System Wide Help > How Do I… > ByDesign > Check Available Support Hours
- What do Payout Methods Provide? – Get detailed information about how the shared features of payout methods and what Freedom can do to help you control their availability and behaviors.
- Go to: System Wide Help > How Do I… > Bonus/Commissions > What Do the Basic Payout Method Configurations Provide?
- Credit Reports and Ledgers – Learn about how the credits ledgers work and review available credits details!
- Go to: System Wide Help > How do I … > Orders > Credit Reports and Ledgers
- Available Tax Methods – What are the available tax calculation methods?
- Go to: System Wide Help > How Do I … > Orders > Taxes – Available Methods
- Research Promotions – This article covers instructions to review promotions awarded or rejected on orders.
- Go to: System Wide Help > How_Do_I…/Promotions/Research Promotions Applied?
- Research Tax Charges – Tax Research can be very useful; there will be occasions were an order might have too much tax, or no tax at all. Find out why!
- Go to: System Wide Help > How Do I … > Orders > Research Tax Charges
- Cancel an Order – Learn how to properly void an order in Freedom
- Go to: System Wide Help > How Do I … > Orders > Cancel an Order
Below are the latest additions to our How Do I videos section!
- Shipping Methods (Percentage of Total) – Learn how to setup a shipping methods that uses percentage of total for calculating the shipping rate.
Go to: System Wide Help > Training Video Archive > Shipping > Shipping Method – Percentage of Total
If you would like to know more about your system or have any questions, please contact Client Support at 813-253-2235 or email support@bydesign.com. We look forward to hearing from you!