Support Corner

Jun 14 2021August 26, 2022

Updates to the Client Support Ticketing Process

Our Client Support team is excited to introduce a new process of ticket division based on need type. Instead of one ticket-type with a single queue to work from, we now have 2 ticket types with 2 separate queues. Technical Support (TS) Tickets A simple renaming of our standard UB (Unexpected Behavior) tickets, Technical Support encompasses …

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May 20 2021August 26, 2022

Pro Tip: Abandoned Cart Communication

Encourage potential customers to come back and complete their order, while empowering your Reps to close more sales, using the Abandoned Cart AutoResponders, available for configuration in Freedom. Customer Email With field tags to insert the specific items left in the cart, as well as the customer and Rep information, this AutoResponder allows you to proactively …

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Apr 15 2021August 26, 2022

5 Tips for Rep Retention

One positive result of the pandemic is that we are seeing a renewed interest in our industry, with more individuals signing up to represent your brands! Each new Rep who joins your business is an opportunity to reach more customers, sell more products, and grow your business exponentially. But, each new Rep is only as valuable …

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Mar 10 2021August 26, 2022

Power of the Free Text Widget

Your Revolution Dashboard comes equipped with a number of widget types that allow you to create the right experience for your Field. One of those types is the Free Text Widget. This widget provides a free-form area to enter plain text and/or HTML to accomplish just about anything for which an existing widget type doesn't exist. Not …

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Jan 13 2021August 26, 2022

Updates to your Rep Back Office

With the January 2021 release, there are several upgrades that are available for the Rep Back Office. Most important to note is the Contact Card upgrades which will be automatically turned on as part of this release.