June 2021

Support Corner

Updates to the Client Support Ticketing Process

Our Client Support team is excited to introduce a new process of ticket division based on need type. Instead of one ticket-type with a single queue to work from, we now have 2 ticket types with 2 separate queues. Technical Support (TS) Tickets A simple renaming of our standard UB (Unexpected Behavior) tickets, Technical Support encompasses […]

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