Our Client Support team is excited to introduce a new process of ticket division based on need type. Instead of one ticket-type with a single queue to work from, we now have 2 ticket types with 2 separate queues. Technical Support (TS) Tickets A simple renaming of our standard UB (Unexpected Behavior) tickets, Technical Support encompasses
Looking for an example of the customer experience done right? Look no further than Somnvie. In the last 3 months, they've enhanced their public marketing site and cart features to attract, convert and retain more customers. Redesigned Public Site First, they've redesigned their public marketing site, leveraging their own team's design ideas and those of Certified